Quality & Supply Policies

Anti-counterfeit policy

RoMaks Limited does not knowingly offer counterfeit, remarked or misrepresented material. Quotations should identify the proposed source class where that information is available. Buyers may request an inspection and testing scope appropriate to the part, source and application before placing an order.

Stock from independent, excess or broker channels is not represented as authorized stock unless the quotation and supporting documentation explicitly establish that status.

Quality policy

Commercial acceptance is based on the exact manufacturer part number, agreed condition, quantity, documentation and inspection scope stated in the quotation or order confirmation. Product-page content supports sourcing discovery and does not replace the manufacturer datasheet or an approved engineering specification.

Traceability and certificates

Traceability is lot- and source-specific. Certificate of Conformance, chain-of-custody records, date-code evidence and manufacturer packaging are supplied only when listed in the quotation or order confirmation. If documentation is unavailable, incomplete or limited to the immediate supplier, that limitation should be disclosed before order acceptance.

Inspection process

Inspection options may include document review, packaging and marking review, external visual inspection, dimensional checks, photography and third-party testing. The applicable scope, sample basis, laboratory, timing and cost must be agreed for the specific quotation. A product page does not imply that enhanced inspection has already been completed.

Incoming quality control

For material routed through an agreed inspection process, receiving controls are defined from the purchase specification and source risk. Acceptance records should remain connected to the relevant lot. Direct or remote-source shipments require an order-specific control plan where incoming inspection is required.

Warehouse and stock status

On Hand and Remote Stock describe different sourcing states. Remote Stock can be held by a supplier or supply partner and must be reconfirmed before order acceptance. The quotation is the controlling record for verified quantity, stock location, reservation status and dispatch readiness.

Packaging and condition

Original packaging, reel or tray status, cut-tape condition, moisture-barrier protection, ESD handling, lot homogeneity and date code are not assumed from the catalog page. Required packaging and condition must be stated in the RFQ and confirmed in the quotation.

Shipping

Shipping origin, carrier, Incoterm, customs responsibility, insurance, export restrictions and target dispatch date are quotation-specific. Buyers should provide the delivery country and any required routing instructions during RFQ review.

Returns and nonconforming material

Return eligibility is governed by the accepted quotation and order terms. Suspected nonconforming material should be segregated, left in its received condition and reported promptly with lot, packaging, quantity, photographs and test evidence. Material must not be returned without written return authorization and routing instructions.

Warranty

Warranty scope depends on the product, source channel, agreed condition and order terms. No blanket manufacturer warranty is implied for independent-market material. The controlling warranty, remedy and exclusions must appear in the quotation or order confirmation.

Payment controls

Currency, payment method, banking instructions, taxes and quotation validity are supplied in formal commercial documents. Buyers should independently verify unexpected changes to beneficiary or bank details using the published company contact channels before payment.

Company verification

ChipFasteners is operated by RoMaks Limited, Hong Kong. The public contact address is Amtel Building, 148 Des Voeux Road Central, Central, Hong Kong. Procurement and compliance teams may request company-onboarding documentation as part of supplier qualification.